RapidMiner7 streamlines the process of accessing, importing, and preparing data for true predictive analytics which makes the users more productive

The company’s predictive analytics solutions are implemented in the oil and natural gas industry to predict equipment malfunctioning, failures, and minimize the dangers for unplanned disasters by putting the business at risk. It optimizes the clients’ maintenance schedules, reduces costs by cautiously allocating maintenance resources, and reduces mean time to repair. These solutions detect the problems in production and ensure that the clients’ equipment, machinery, and processes are producing proper output and quality. “We improve the overall product quality and adjust the client’s warranty processes to reduce their warranty cost,” says Lee. Through predictive analysis, clients are able to assess their economic development and take measures to avoid financial loss. “Our solutions identify nascent fraudulent behavior and prevent criminals from contaminating the business,” says Lee.

Such best-of-breed predictive analytics solution was utilized by one of the clients, PayPal, a global commerce company for online payment system. The client was facing issues in analyzing the vast quantity of customer feedback, which was covered in multiple languages from global customer base. “Using RapidMiner, we could extract the list of the most frequent words from the customer complaint verbatim dataset. We then found two top passwords or PayPal access ‘defects’ and identified the actionable, root causes, after discussing results with the relevant engineers,” says Lee. RapidMiner was able to deliver cost-effective results within two months.

RapidMiner considers expanding their services to make it more streamlined and plans to incorporate new features to enrich the client’s experience. “We want to improve our technique in predictive analytics by bringing together global expertise, innovation, and creativity,” concludes Lee.